CLD Privacy Policy

Effective Date: May 20, 2025
CLD (CL Digital) values your privacy and protects your data. This Privacy Policy explains how we collect, use, disclose, and protect your information across our websites, marketing forms, campaigns, and event registration portals—whether you’re booking a demo, downloading a report, signing up for an event, or simply getting in touch.
By interacting with CLD through any of our digital properties or providing your personal information, you agree to the terms outlined in this policy.

1. Who We Are

CLD (CL Digital) is a digital consultancy that helps global brands build localized customer engagement in Asia. We operate in Mainland China, Hong Kong SAR, and Singapore and serve clients globally.

2. When This Policy Applies

This policy applies to any personal data we collect through:

  • Registration forms for webinars, in-person events, or co-hosted events
  • “Contact Us” forms on our websites.
  • “Get a Demo” or consultation booking pages
  • Resource download forms (e.g., whitepapers, case studies, reports)
  • Newsletter sign-up forms or marketing subscriptions
  • Interactive tools, surveys, or landing pages that we use for lead generation

3. What Personal Information We Collect

We may collect the following categories of information:

Required fields (for most forms):

  • First and last name
  • Job title
  • Company name
  • Business email address

Optional fields (depending on form):

  • Phone number
  • Country or region
  • Industry or sector
  • Areas of interest
  • Event attendance preferences

Automatically collected data:

  • Device/browser information
  • IP address and geolocation
  • Page views, clicks, and session activity
  • Email engagement (opens, clicks, unsubscribed)
  • Cookies, tracking pixels, or similar technologies

4. How We Use Your Information

We use your data to:

  • Provide access to the content or service you requested
  • Confirm your registration or demo booking
  • Communicate updates about events, webinars, or downloads
  • Send relevant marketing content (e.g., newsletters, product updates, insights)
  • Tailor future content or outreach based on your engagement history
  • Analyze marketing performance and improve user experience
  • Fulfill legal, compliance, or data residency requirements (e.g., under PIPL or GDPR)

You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in our communications.

5. Legal Basis for Processing

Depending on your jurisdiction, we process your personal information based on:

  • Your consent, where required (e.g., subscribing to emails)
  • Our legitimate interests in marketing and business development
  • Contractual necessity (e.g., delivering a webinar you’ve signed up for)
  • Compliance with applicable laws, including PIPL, GDPR, and others

6. Sharing Your Information

We do not sell your personal data. We may share it only with:

  • Internal CLD teams who manage marketing, events, and sales operations
  • Trusted vendors who support our CRM, marketing automation, analytics, or webinar platforms
  • Co-hosting or sponsoring partners (e.g., Salesforce, Alibaba Cloud), but only when you register for co-branded events and only to coordinate logistics or follow-up
  • Government regulators or legal authorities if required by law

All third parties are contractually required to safeguard your information and use it only for the specified purposes.

7. International Data Transfers

CLD operates globally. Your personal data may be stored or processed in regions outside of your country of residence, including on servers in Mainland China, Hong Kong SAR, Singapore, and North America.

When transferring data internationally, we ensure that appropriate safeguards are in place, such as:

  • Standard contractual clauses (SCCs)
  • Data localization for China-resident users per PIPL
  • Local storage for country-specific compliance where required

8. Cookies and Tracking Technologies

We use cookies, pixels, and analytics tools (e.g., Google Analytics, LinkedIn Insight Tag, HubSpot) to:

  • Understand how users interact with our content
  • Measure effectiveness of campaigns
  • Improve personalization across email and website experiences

You may control cookie preferences through your browser settings.

9. How Long We Keep Your Information

We retain your personal data only as long as necessary for:

  • The original purpose of collection (e.g., sending event details or a case study)
  • Complying with legal or audit obligations
  • Enabling unsubscribe or suppression tracking for marketing

You may request deletion of your data at any time (see Section 10).

10. Your Rights

Depending on where you reside, you may have the right to:

  • Access or receive a copy of your data
  • Correct inaccurate or outdated information
  • Withdraw consent for future communications
  • Request data deletion
  • Object to certain processing activities
  • Lodge a complaint with a data protection authority

To exercise your rights, please contact us at: info@chatlabs.com

11. Data Security

We take reasonable physical, technical, and administrative measures to protect your data from unauthorized access, misuse, or loss, including:

  • Encrypted transmission over HTTPS
  • Access control and authentication policies
  • Regular reviews of vendor and platform security

12. Changes to This Policy

We may update this policy periodically to reflect changes in legal requirements or business practices. Any updates will be posted with a revised “Effective Date” at the top of this page.

13. Contact Us

If you have any questions about this Privacy Policy or how CLD handles your data, please contact:

Data Protection Officer
Tom Ting
tomting@chatlabs.com

By submitting any form on our website or participating in our content or events, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy.